Ro is a telehealth company offering prescription and over-the-counter treatments for weight loss, hair loss, sexual health, and more. Here’s our detailed review of its services, pricing, advantages, and drawbacks.
Ro is a telehealth company offering services for individuals with a number of common health concerns, including erectile dysfunction (ED), fertility, hair loss, weight loss, and acne, among others.
While widely known for its male health offerings, Ro has more recently added glucagon-like peptide-1 (GLP-1) drugs, including Wegovy and Ozempic, to its product range.
The platform provides ongoing care, so people can message a Ro doctor anytime if they have questions about their treatment. Ro ships prescriptions and products discreetly to a location of the customer’s choice.
Ro’s services are for adults who wish to speak with a doctor virtually. This may be a convenient option for those who cannot easily access in-person appointments due to long wait lists, location, finances, or health.
According to the website, Ro’s services are available to those who have seen a doctor in person within the last 3 years. However, the company does not provide information on how it confirms when an individual last saw a doctor.
Ro is not available to those without access to the internet. It is also unsuitable for people needing emergency medical care — instead, they should call 911.
Ro is a good choice for:
- adults who wish to speak with a doctor virtually
- for those who cannot access in-person appointments
Ro is not a good choice for:
- those without internet access
- those with a medical emergency
To use Ro, a person must answer a brief online questionnaire about their symptoms and medical history. If applicable, the company will ask for photos to assess conditions such as hair loss.
A licensed doctor reviews this information and offers a personalized treatment plan. If an individual qualifies, the doctor will prescribe medication. Ro then ships a person’s treatment to a location of their choice in discreet packaging within 2 days.
Pros
- licensed doctors
- Ro doctors can treat an extensive range of common conditions
- online consultations
- convenient alternative to in-person appointments
- 24/7 chat available with the medical team
- discreet packaging on all shipments
Cons
- customers regularly report shipping delays
- has a mixed online reputation
- does not accept refunds or returns
- unsuitable for emergency medical care
- no guaranteed insurance coverage
Ro has accreditation with the Better Business Bureau (BBB) and has an A+ rating.
However, the company has a rating of 1.27 out of 5 stars based on 67 customer reviews on the BBB site. Out of 197 customer complaints filed in the last 3 years, 122 have been closed.
Negative reviews mainly criticize the unclear cost structure following initial payment and difficulty contacting healthcare professionals or customer service.
How much Ro costs depends on the condition a person wants to address and the treatment they need or choose.
In most cases, the online visit is free.
The cost of products and medications varies widely. Some medications may cost from $4 per dose, while others can cost over $400. Prices for prescription medication can change regularly.
People new to Ro may get discounts on its services. They can also work with their insurance provider to see if they will cover the cost of any services or medication they get through Ro.
You can get quick access to pricing on the Ro website.
People interested in online medical consultations and treatments may check similar companies:
| Brand | Conditions treated | Pricing |
|---|---|---|
| Ro | • ED • premature ejaculation • birth control • genital herpes • weight loss • cold sores • hair loss • acne • fertility | • free online consultation • prices vary for products |
| Lemonaid Health | • ED • premature ejaculation • birth control • genital herpes • cold sores • hair loss • acne • urinary tract infections (UTIs) • high blood pressure • migraine • hypothyroidism • insomnia • asthma • mental health • smoking • acid reflux • sinus infections | • $25 for consultation • prices vary for products |
| Nurx | • birth control • genital herpes • cold sores • hair loss • acne • migraine • mental health • melasma • eczema • rosacea • psoriasis • dandruff • sexually transmitted infection (STI) testing • vaginitis • menopause | • $0 to $59 for consultation • prices vary for products |
| Hims | • ED • premature ejaculation • genital herpes • weight loss • hair loss • acne • mental health | • free online consultation • prices vary for products |
Ro is a legitimate company offering FDA-approved medication and appointments with licensed doctors. According to customer reviews, Ro’s services are helpful for people who wish to consult a doctor online.
The monthly cost for Ro depends on the medication a person orders. The price of medication can range from $4 to $400 per dose.
Yes, Ro sells authentic Viagra.
Ro is a telehealth company that addresses adult health concerns. The services may suit people experiencing common health concerns such as hair loss, erectile dysfunction, or obesity.
It offers free online consultations, but pricing may vary depending on the product a person buys.
Generally, individuals who order medications from Ro receive their order in discreet packaging within 2 days.
